FAQs

❓ Frequently Asked Questions — Limonecocco

1. How long will it take for my order to arrive?

• Domestic Shipping (USA): Orders within the United States have an estimated delivery time of 3 to 5 business days.

• International Shipping: International orders take between 7 to 15 business days, depending on the location.

2. How can I track my order?

Once your order has been shipped, you will receive a tracking number that you can use to track your package through the respective courier's website.

3. How much does shipping cost?

Shipping costs are calculated at checkout, based on your location and the weight of the products you're purchasing. We also offer free shipping on orders over a specific amount. Check out our promotions section for more details.

4. Can I return a product?

Yes, we offer a return policy within 30 days of receiving your order. The products must be in their original condition, unused, and with their original packaging (if applicable). Returns are easy to process — just follow the instructions provided.

5. Are there products I cannot return?

Yes, personalized products are not eligible for return unless they arrive defective or damaged. Also, special offer and clearance items may have specific return conditions, which will be communicated to you during checkout.

6. How do I exchange an item?

Currently, we do not offer direct exchanges. If you'd like to exchange an item, we suggest returning the product and placing a new order for the item you want.

7. Do you offer international shipping?

Yes, we offer international shipping to many countries. Delivery times range from 7 to 15 business days, depending on the location. You can find more details about availability in your country during checkout.

8. Can I modify or cancel my order after placing it?

Once an order has been processed and shipped, we cannot modify or cancel it. However, if you have any questions or issues with your purchase, contact us as soon as possible, and we will do our best to assist you.